Workflow · Shop
Abandoned basket → reminder email
A basket left for an hour (Shop settings) gets one friendly reminder — by email, or the customer’s best channel when they are known.
4 steps · 5 apps- TriggerA basket with an email on it was left untouchedShop
- 1FlowChoose a path by conditionWorkflow
- 2ActionMessage the customer on WhatsAppWhatsAppEmailWhatsAppSMS
- 3ActionSend an emailEmail
- DoneLogged in the run history
How it works
4 steps. Once set up it runs by itself; every run shows step by step in the flow’s history.
- 1
Trigger · Shop
A basket with an email on it was left untouched
The flow starts the moment this happens in Shop — nobody needs to press a button.
- 2
Flow · Workflow
Choose a path by condition
A condition is checked; the next step runs only when it holds.
- 3
Action · WhatsApp
Message the customer on WhatsApp
The customer gets a message by Email, WhatsApp or SMS — whichever reaches them first. You write the text when you set it up.
- 4
Action · Email
Send an email
An email goes to the person.
Apps it uses
- Shop
- Workflow
- WhatsApp
- Email
- SMS
To run it
- Modules switched on: Shop, Notifications
- A connected channel for the message: Email, WhatsApp, SMS
- Picking it in Era and looking it over once
Similar templates
Start with Abandoned basket → reminder email
Runs on your own Claude or ChatGPT subscription, or your API key.