Inbox/Inbox
Conversation list
Channel, team and status in one row.
Inbox
Every channel in one inbox.
Conversations arrive from your connected channels and attach to the customer. Route to teams, label them, track reply times.
Every channel, one inbox
WhatsApp, Instagram, email and Telegram conversations in one list. Open a conversation and the customer’s record is beside it: orders, next appointment, open invoice. Team notes never reach the customer.
Who answers, and how fast
Start with EraMine, unassigned and resolved in their own views; the SLA on every conversation.
Conversation card
Customer, labels and history beside it.
The team can pick up any thread
Because conversations attach to the customer, anyone who opens one sees the history.
Route to a team
To the right team by topic.
Saved replies
One-click answers to common questions.
Satisfaction
A short survey after the chat.
From message to booking or order
Start with EraThe outcome lands in the right module.
Customers
Settings
FilesQuestions about Inbox
Every channel in one inbox — conversations, replies, teams and who answers. Its pages: Inbox, Analytics, Teams, Satisfaction, Service levels.
Yes. It has 2 settings: Messages per conversation per minute, Attachments per message.
The module has 63 defined actions, each tied to role permissions. Era works within the same permissions, and sending or deleting waits for your approval.
It shares records with Organization, Customers, Settings, Files, Tags, AI, Apps; turning it on brings them into the workspace too.
From message to booking or order.
Open Era with your own AI subscription or API key. Turn on what you need and add the rest later — the same workspace on Windows and the web.