Tasks for people and agents in one list

Open a task with a due date, priority and repeat rule; give it to a person or an agent. A task given to an agent wakes it, and the agent hands it back the same way.

Tasks

Who it is with, when it is due and which record it belongs to. A repeating task writes the next one when completed.

What you can do on Tasks

Each is a button or a form in the app; every one is tied to role permissions and logged.

Change a task

Title, details, list, priority, due date, repeat rule or status.

Create a task

A to-do for a person or an agent, with a due date, priority, list and repeat rule. Given to an agent, it wakes the agent.

Reopen a task

Puts a done or cancelled task back on the list.

Complete a task

Marks it done. A repeating task writes its next occurrence.

Hand a task over

Gives the task to a person or an agent, with a note. Handing it to an agent wakes it; an agent hands back the same way.

Delete a task

Removes it from every list.

How it connects to other modules

Tasks is part of the AI module and uses the same customer record and permissions.

Start from a ready template

Templates that use this screen’s actions or turn this module on.

Questions about Tasks

Change a task, Create a task, Reopen a task, Complete a task, Hand a task over, Delete a task.

It has its own row in the Era menu; it is part of the AI module and shows while the module is on. The “Tasks” feature must be on as well.

The AI module’s role permissions apply here too. Era works within the same permissions; sending and deleting wait for your approval.

Tasks for people and agents in one list.

Open Era with your own AI subscription or API key. Turn on what you need and add the rest later — the same workspace on Windows and the web.