Help center/Help centerThe list
Records with the columns and filters you choose.
Help center
Help articles in categories, for your customers and your support team.
Help center opens next to your other modules, in the same workspace. Your team and Era work from the same records, with the same permissions.
Answers customers find themselves
Sort articles into categories, write and publish them. How often each is read and found helpful shows in the list.
The details stay with the record
Start with EraEach record’s status, owner and history on one screen. The list, the card and the detail pane stay in step.
The summary
Counts by status at a glance.
The team works from the same record
Roles decide who sees and changes what; Era works within the same permissions.
The next task
An owner and a date on the record.
Permissions
Actions open by role.
Settings
Fit the module to your work.
Start Help center with Era
Start with EraTurn on what you need; add the rest later.
Website
Inbox
Voice
VoiceYour Eras answer the phone and your website by voice, book, take messages and file every call in the Inbox.
ExploreQuestions about Help center
Help articles in categories, for your customers and your support team. Its pages: Help center.
This module has no settings page of its own; you shape its views and fields in the workspace.
The module has 8 defined actions, each tied to role permissions. Era works within the same permissions, and sending or deleting waits for your approval.
It shares records with Organization, Website, Inbox; turning it on brings them into the workspace too.
Start Help center with Era.
Open Era with your own AI subscription or API key. Turn on what you need and add the rest later — the same workspace on Windows and the web.