
Instagram, WhatsApp and email in one inbox: multichannel customer messaging
Bring Instagram DMs, WhatsApp, Messenger, Telegram and email into one inbox: assignment, statuses, saved replies, response times and a single customer record.

Bring Instagram DMs, WhatsApp, Messenger, Telegram and email into one inbox: assignment, statuses, saved replies, response times and a single customer record.

The difference between the WhatsApp Business app and the WhatsApp Business Platform, the 24-hour rule, template messages, answering as a team and keeping a customer record.

Bookings, orders, collections and customers in one Era workspace. It runs on your own Claude, Codex or Antigravity subscription, or your API keys.