Skip to content
Sales & customers
  • Sales
  • Customers
  • Quotes
Services
  • Appointments
  • Group classes
  • Home service
Commerce
  • Shop
  • Discounts
  • Product types
Money & invoices
  • Finance
  • Invoices
  • Subscriptions
Communication
  • Inbox
  • Voice
  • Meetings
Marketing
  • Campaigns
  • Forms
  • Website
Data & reports
  • Tables
  • Dashboards
  • Reports
Platform
  • AI
  • Workflows
  • Apps

All 55 modules in the same workspace

Discover all modules
Pricing
Log inStart with Era
Sales & customersSalesCustomersQuotes
ServicesAppointmentsGroup classesHome service
CommerceShopDiscountsProduct types
Money & invoicesFinanceInvoicesSubscriptions
CommunicationInboxVoiceMeetings
MarketingCampaignsFormsWebsite
Data & reportsTablesDashboardsReports
PlatformAIWorkflowsApps
Discover all modules
Beauty & wellnessSalons, barbers, spas, pilates, gymsHealthDental clinics, practices, physio, vetsFood & drinkRestaurants, cafés, bakeries, deliveryRetailBoutiques, online stores, cosmetics, floristsHospitality & eventsBoutique hotels, guesthouses, venues, toursEducationCourse centres, language schools, tutorsProfessional servicesReal estate, accountants, law, agenciesHome & field servicesBoiler service, plumbing, cleaning, garagesBrowse all

Product

FeaturesEverything Era does, on one page.How it worksChat, tools and business pages.Era’s brainIt remembers, sees the links, names its sources.CompareEra side by side with the tools you know.

Start

TemplatesReady setups and workflows.IntegrationsEverything Era connects to, from Shopify to Gmail.Free toolsCalculators, QR and SEO tools.

Learn

DocumentationFrom the first step to the finest setting.FAQWhat to know before you start.BlogPractical guides for small businesses.
Windows appWeb app
PricingDocs
Türkçe
Start with EraLog in
Era/Blog/Communication & marketing

Communication & marketing

WhatsApp, the inbox, consent and reviews.

All12Bookings & services5Customers & sales2Communication & marketing2AI2Running the business1
RSS
In a clothing boutique, an assistant steams a linen shirt on a rail.

Communication & marketing·8 min read

Instagram, WhatsApp and email in one inbox: multichannel customer messaging

Bring Instagram DMs, WhatsApp, Messenger, Telegram and email into one inbox: assignment, statuses, saved replies, response times and a single customer record.

16 October 2026

In a cosmetics shop, a sales assistant shows a customer a product.

Communication & marketing·8 min read

WhatsApp Business for customer management: from the app to the platform

The difference between the WhatsApp Business app and the WhatsApp Business Platform, the 24-hour rule, template messages, answering as a team and keeping a customer record.

16 October 2026

Set up what you just read, today.

Bookings, orders, collections and customers in one Era workspace. It runs on your own Claude, Codex or Antigravity subscription, or your API keys.

Start with EraDownload Era

Platform

  • Features
  • How it works
  • Era’s brain
  • Pricing
  • Windows app
  • Web app
  • Templates
  • Integrations

Modules

  • Sales & customers
  • Services
  • Commerce
  • Money & invoices
  • Communication
  • Marketing
  • Data & reports
  • Platform
  • All modules

Industries

  • Beauty & wellness
  • Health
  • Food & drink
  • Retail
  • Hospitality & events
  • Education
  • Professional services
  • Home & field services
  • Manufacturing
  • All industries

Resources

  • Free tools
  • Docs
  • Questions
  • Blog
  • Contact

Legal

  • Privacy & KVKK
  • Terms of use
  • Cookie policy
  • Subprocessors
  • Data processing summary
  • Acceptable use

Compare

  • Era vs HubSpot
  • Era vs Pipedrive
  • Era vs Fresha
  • Era vs Shopify
  • Era vs ikas
  • Era vs Ticimax
  • All comparisons
© 2026 Era. All rights reserved.Era 1.0.5 · Windows and web
EnglishTürkçe