Messaging
WhatsApp Business + Era
Customer messages in your Inbox; Era drafts the reply.
- Category
- Messaging
- Connection
- Sign in with your account
- Actions
- 1
- Status
- In use
Things you can ask Era
With WhatsApp Business connected, just type these into the chat box.
Text Ahmet “your order is on its way”
Check my WhatsApp messages
Ask for approvalAuto
What happens when you connect
- Incoming messages land in your Inbox
- Replies go out from Era
- You connect in one click with your Meta account
How to connect
- 1
In Era, add WhatsApp Business as a channel in your Inbox settings.
- 2
Connect in one click with your Meta account and choose your WhatsApp Business number.
- 3
Messages start landing in your Inbox; you reply from Era.
Templates that use WhatsApp Business
WorkflowBookings
Booking made → confirmation to the customer
The moment a booking is made the customer gets the date and time on WhatsApp, SMS or email.
1 stepsViewWorkflowBookings
Booking → reminder 2 hours before
Two hours before the appointment the customer gets a short reminder. Cancelling the booking stops it.
2 stepsViewWorkflowBookings
Booking → message the evening before
At 18:00 the day before, the customer is reminded of tomorrow’s appointment. Cancelling stops it.
2 stepsView
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A business that works together.