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Workflow · Inbox

SLA missed → mark urgent

A conversation that missed its SLA is raised to urgent so it tops the queue.

Use in EraAll templates
2 steps · 1 apps
How it looks in the workflow editor
  1. Trigger
    A conversation missed an SLA targetInbox
  2. 1Action
    Set priorityInbox
  3. DoneLogged in the run history

How it works

2 steps. Once set up it runs by itself; every run shows step by step in the flow’s history.

  1. 1

    Trigger · Inbox

    A conversation missed an SLA target

    The flow starts the moment this happens in Inbox — nobody needs to press a button.

  2. 2

    Action · Inbox

    Set priority

    The conversation’s priority goes up and it moves to the top.

Apps it uses

  • Inbox

To run it

  • Modules switched on: Inbox
  • Picking it in Era and looking it over once

Business setups that include this workflow

Similar templates

Start with SLA missed → mark urgent

Runs on your own Claude or ChatGPT subscription, or your API key.

Use in Era