Modules11
- Sales
- Quotes
- Inbox
- Help center
- Subscriptions
- Invoices
- Home service
- Reports
- Dashboards
- Workflows
- AI
Business setup · Professional services
IT services & support
Managed IT contracts per device, a helpdesk with SLAs, on-site visits dispatched to the client’s address and hardware quotes.
- modules
- 11
- agents
- 3
- workflows
- 3
- sample services
- 4
- site pages
- 4
What Era prepares for this business
For an IT company looking after offices’ computers, networks and servers: each client is on a monthly managed-IT contract priced per device, users write to the helpdesk and get answered within the SLA, problems that need hands go out as on-site visits to the client’s address, hardware and projects are quoted and invoiced after approval, and a help centre answers the everyday questions.
Agents3
- Helpdesk triage
Reads every ticket, answers the simple ones and escalates outages.
- Visit report
After an on-site visit, sends the client a short summary and flags billable visits.
- Contract renewal desk
Keeps managed contracts from quietly ending.
Workflows3
Sample services and prices4
Comes with the setup; swap in your own prices.
| On-site support visit (up to 2 hours) | 120 min | ₺3,500 |
| Network & Wi-Fi installation (half day) | 240 min | ₺9,500 |
| Server & backup maintenance visit | 180 min | ₺6,000 |
| Site survey (free) | 90 min | ₺0 |
Website4
Themes for this field:
Every lead, with its stage in plain sight
Leads come in from Instagram, a form or WhatsApp and land as new. Log the calls and set the next follow-up; an overdue one turns red. For a won customer, the quote and the payment come from the same record.
How it’s set up
Four steps. Era does the first two; you connect your channels and get to work.
1Pick the setup
When you sign up you pick your business; Era suggests the right setup.
IT services & supportAnother business2Era sets it up
Modules switch on, agents and workflows are prepared, sample records are added.
- Sales
- Quotes
- Inbox
- Help center
- 3 agents
3Connect your channels
Connect your accounts once so every message lands in one inbox.
WhatsAppConnect
InstagramConnect
GmailConnect
Google CalendarConnect
4Start
Your agents are ready. Type or say what you need to Era.
- Helpdesk triageReady
- Visit reportReady
- Contract renewal deskReady
Workflows included in this setup
Similar templates
Start with IT services & support
Runs on your own Claude or ChatGPT subscription, or your API key.