Workflow · Inbox
Message taken by phone → "we got it" to the caller
When Era takes a message on a call, the caller gets a short confirmation that the team will get back to them.
- Trigger
Era took a message on a callVoice - 1ActionMessage the customer on WhatsAppWhatsApp
WhatsApp
SMS
Email - DoneLogged in the run history
How it works
2 steps. Once set up it runs by itself; every run shows step by step in the flow’s history.
- 1

Trigger · Voice
Era took a message on a call
The flow starts the moment this happens in Voice — nobody needs to press a button.
- 2
Action · WhatsApp
Message the customer on WhatsApp
The customer gets a message by WhatsApp, SMS or Email — whichever reaches them first. You write the text when you set it up.
Apps it uses
VoiceWhatsApp
SMS
Email
To run it
- Modules switched on: Voice, Notifications
- A connected channel for the message: WhatsApp, SMS, Email
- Picking it in Era and looking it over once
Similar templates
Start with Message taken by phone → "we got it" to the caller
Runs on your own Claude or ChatGPT subscription, or your API key.