Workflow · Inbox
Happy rating → ask for a public review
A customer who rates a conversation 4 or 5 is asked to share it as a public review.
2 steps · 4 apps- TriggerA customer rated a conversationInbox
- 1ActionMessage the customer on WhatsAppWhatsAppWhatsAppSMSEmail
- DoneLogged in the run history
How it works
2 steps. Once set up it runs by itself; every run shows step by step in the flow’s history.
- 1
Trigger · Inbox
A customer rated a conversation
The flow starts the moment this happens in Inbox — nobody needs to press a button.
- 2
Action · WhatsApp
Message the customer on WhatsApp
The customer gets a message by WhatsApp, SMS or Email — whichever reaches them first. You write the text when you set it up.
Apps it uses
- Inbox
- WhatsApp
- SMS
- Email
To run it
- Modules switched on: Inbox, Notifications
- A connected channel for the message: WhatsApp, SMS, Email
- Picking it in Era and looking it over once
Similar templates
Start with Happy rating → ask for a public review
Runs on your own Claude or ChatGPT subscription, or your API key.