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Customer support

Jira Service Management + Era

Interact with Jira Service Management

Connect Jira Service Management to EraAll apps
Category
Customer support
Connection
Sign in with your account
Actions
34

What Era can do with Jira Service Management

Each of these is a ready step in Era’s chat and workflows.

Actions34

  • Get Service Desks
  • Get Request Types
  • Create Request
  • Get Request
  • Get Requests
  • Add Comment
  • Get Comments
  • Get Customers
  • Add Customer
  • Get Organizations
  • Create Organization
  • Add Organization
  • Get Queues
  • Get SLA
  • Get Transitions
  • Transition Request
  • Get Participants
  • Add Participants
  • Get Approvals
  • Answer Approval
  • Get Request Type Fields
  • Get Form Templates
  • Get Form Structure
  • Get Issue Forms
  • Attach Form
  • Save Form Answers
  • Submit Form
  • Get Form
  • Get Form Answers
  • Reopen Form
  • Delete Form
  • Externalise Form
  • Internalise Form
  • Copy Forms

How to connect

  1. 1

    In Era, find Jira Service Management under Apps and press Connect.

  2. 2

    Sign in with your Jira Service Management account and allow access.

  3. 3

    Now you can ask Era, or use it in your workflows.

Era modules it works with

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