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Customer support

ServiceNow + Era

Create, read, update, and delete ServiceNow records

Connect ServiceNow to EraAll apps
Category
Customer support
Connection
Connects with a key
Actions
4
Triggers
4

What Era can do with ServiceNow

Each of these is a ready step in Era’s chat and workflows.

Actions4

  • Create Record
  • Read Records
  • Update Record
  • Delete Record

Events that start a workflow4

  • Incident Created
  • Incident Updated
  • Change Request Created
  • Change Request Updated

How to connect

  1. 1

    In Era, find ServiceNow under Apps and press Connect.

  2. 2

    Enter your ServiceNow connection details (address, user, password…); Era keeps them in its encrypted vault.

  3. 3

    Now you can ask Era, or use it in your workflows.

Era modules it works with

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