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Customer support

Intercom + Era

Manage contacts, companies, conversations, tickets, and messages in Intercom

Connect Intercom to EraAll apps
Category
Customer support
Connection
Connects with a key
Actions
31
Triggers
5

What Era can do with Intercom

Each of these is a ready step in Era’s chat and workflows.

Actions31

  • Create Contact
  • Get Contact
  • Update Contact
  • List Contacts
  • Search Contacts
  • Delete Contact
  • Create Company
  • Get Company
  • List Companies
  • Get Conversation
  • List Conversations
  • Reply to Conversation
  • Search Conversations
  • Create Ticket
  • Get Ticket
  • Update Ticket
  • Create Message
  • List Admins
  • Close Conversation
  • Open Conversation
  • Snooze Conversation
  • Assign Conversation
  • List Tags
  • Create Tag
  • Tag Contact
  • Untag Contact
  • Tag Conversation
  • Create Note
  • Create Event
  • Attach Contact to Company
  • Detach Contact from Company

Events that start a workflow5

  • Conversation Created
  • Conversation Reply
  • Conversation Closed
  • Contact Created
  • User Created

How to connect

  1. 1

    In Era, find Intercom under Apps and press Connect.

  2. 2

    Get an API key from your Intercom account and paste it; Era keeps it in its encrypted vault.

  3. 3

    Now you can ask Era, or use it in your workflows.

Era modules it works with

Ready agents that work with Intercom

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