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Customer support

ManageEngine ServiceDesk Plus + Era

Manage ServiceDesk Plus Cloud requests, problems, changes, assets, and knowledge base solutions

Connect ManageEngine ServiceDesk Plus to EraAll apps
Category
Customer support
Connection
Connects with a key
Actions
31

What Era can do with ManageEngine ServiceDesk Plus

Each of these is a ready step in Era’s chat and workflows.

Actions31

  • SDP Add Change Note
  • SDP Add Problem Note
  • SDP Add Request Note
  • SDP Create Asset
  • SDP Create Change
  • SDP Create Problem
  • SDP Create Request
  • SDP Create Solution
  • SDP Delete Asset
  • SDP Delete Change
  • SDP Delete Problem
  • SDP Delete Request
  • SDP Delete Solution
  • SDP Get Asset
  • SDP Get Change
  • SDP Get Problem
  • SDP Get Request
  • SDP Get Solution
  • SDP List Assets
  • SDP List Changes
  • SDP List Change Notes
  • SDP List Problems
  • SDP List Problem Notes
  • SDP List Requests
  • SDP List Request Notes
  • SDP List Solutions
  • SDP Update Asset
  • SDP Update Change
  • SDP Update Problem
  • SDP Update Request
  • SDP Update Solution

How to connect

  1. 1

    In Era, find ManageEngine ServiceDesk Plus under Apps and press Connect.

  2. 2

    Get an API key from your ManageEngine ServiceDesk Plus account and paste it; Era keeps it in its encrypted vault.

  3. 3

    Now you can ask Era, or use it in your workflows.

Era modules it works with

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